Domestic Response
Upon recognition of the immediate threat posed by the outbreak of COVID-19 in the United States, our team quickly implemented a 24/7, two-way, national call center to trace the networks of recent contacts made by confirmed and suspected COVID-19 patients. Our call center staff are live, U.S.-based, bilingual professionals with customized, tactical response training to meet evolving State and Local regulations and to carefully collect and protect all information necessary for robust contact tracing.
Our ability to aggregate detailed information about the recent travel and activity of suspected cases allows our team to monitor the threat of interstate spread of the virus and to notify and share data with public health officials.
Our teams guarantee quick response times to inbound calls and placement of associated outreach, cataloging data to support real-time analytics and location-based trend analysis.
Working in close coordination with State and Local Departments of Health, our team is prepared to contact extended networks of people who were recently in the company of COVID patients to initiate immediate self-quarantine and expedited testing to slow the spread of the virus throughout national communities.